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Manual Chatbots

Before you create anything, the page invites you to make your first chatbot:

Manual Chatbots empty state

Once you have chatbots, they are listed in a table:

Manual Chatbots list

Overview​

A Manual Chatbot is a chatbot whose replies you design yourself. You provide example conversations and keywords, then build the response flow, so the bot answers visitors the way you want.

Access​

  • Navigation path: Sidebar > Automation > Manual Chatbots
  • Route: /manual-chatbots
  • Access: available to users who can view chatbots.

What Users Can Do​

  • create a chatbot from a template or from scratch
  • add training conversations the bot should recognise
  • tune the keywords that route visitors to the bot
  • design the response flow
  • publish, pause or keep a chatbot as a draft

Steps To Add A Manual Chatbot​

Clicking Add Manual Chatbot opens the template picker:

Chatbot templates

  1. Click Add Manual Chatbot.
  2. Choose a template, or choose Empty to build your own.
  3. Open the new chatbot from the list to review its flow on the canvas.
  4. Adjust the training conversations and keywords as needed.
  5. Publish it from the builder when you are ready.

Available Templates​

  • Lead Qualification — qualifies on need, budget and timing, then hands a warm lead over
  • Support Triage — sorts login, bug and billing issues before anyone reads them
  • Order & Delivery — handles tracking, address changes and returns without an agent
  • Appointment Booking — collects session type, group size and a preferred slot
  • Front Desk Router — a disambiguation tree that asks once, then points the visitor at the right team
  • Empty — start from scratch

Each template arrives with training conversations, handover rules and a wired-up flow you can rework on the canvas.

Table Details​

The chatbot list shows:

  • Name
  • Status
  • Conversations
  • Keywords
  • Updated At and Last Updated By
  • Actions

Helpful Notes​

  • Templates are created as drafts. Open one to review the flow, then publish it from the builder.
  • A published chatbot starts answering real visitors immediately.
  • Which chatbot handles a conversation when several could match is decided in Chatbot Manager.